Only with well-trained staff can an air navigation service provider offer the specific services required by the ATM industry. The skyguide training center (STC) is internationally certificated to provide you with the high-quality ATM training solutions that you specifically need.
Our training specialists are known for their broad expertise and proven experience in all training areas:
- Basic and rating training for air traffic controllers (ATCO), air navigation services employees (ANSE) and air traffic safety electronics personnel (ATSEP)
- A full training portfolio, from basic to rating, unit, competence and development training
- Training in investigating occurrences in the ATC domain and advanced safety management systems
- State-of-the art infrastructure and equipment, such as radar and 360° tower simulators
- Latest training methods, including a fully-integrated learning management system
- International team of instructors with extensive practical experience
- The best possible success rate with the proven skyguide quality scheme
- Substantial experience with a range of commercial customers.
Human performance has to do with the interactive behaviour between people, tasks and systems. Optimising this interaction leads to greater efficiency, higher accuracy, and improved quality. Human factors training is our multidisciplinary effort to support you in attaining – and retaining – an efficient and successful team.
With its team of highly-qualified international instructors, the STC is the nationally and internationally certified educational basis for success and offers:
- 200+ refresher and development courses annually, in English, French and German
- 20 different development courses
- 10 high-tech classrooms
- Self-study options.
The training curriculum also includes proven elements in human performance, such as:
- Team work and team roles: principles of team work, responsible behaviour
- Communication: types, filters and barriers to communication, effective and correct feedback
- Conflict management: different types, solutions to conflicts, conflicts at work
- Change management: phases of life, perception in changes, how to manage change
- Stress management: types, reactions and consequences of stress, relaxation methods
- Self-reflection: Johary window, learning / thinking styles, examining my motivations
- Methodical competence: accurate use of learning methods, planning and evaluation
- Behaviour-oriented training / coaching methods.
