As an HRO, we delegate the decision-making authority in unexpected situations to persons with the requisite specialist expertise. We also promote high degrees of self-confidence among our staff by giving them autonomy and decision-making authority and by ensuring understandable decisions and feedback.
Crisis management is expert task
At the beginning of this millennium, skyguide had found it difficult to respond appropriately to crisis situations. As a consequence, the company has completely overhauled its crisis management processes and has since applied them to its advantage on numerous occasions – in training and in real cases.
When the crisis organisation is active at skyguide today, there are often few or no members of the Executive Board at the table. In the crisis management team we mainly find experts in the specific areas relevant to each case. They are able to quickly assess the often complex situation and take the necessary measures to ensure safe, efficient and orderly operations. After all, they do this in their everyday life.