Being a High Reliability Organisation

The nature of skyguide’s activities requires us to always be prepared for the unexpected. This is why we strive to consistently achieve the ideals of a High Reliability Organisation (HRO).


Indeed, skyguide’s core activities demand to ensure safe and efficient operations, no matter the circumstances. Therefore, we naturally apply the principles of a High Reliability Organisation.

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#1 HRO Principle

We note and learn from weak signals


#2 HRO Principle

We resist and tackle over-simplifications


#3 HRO Principle

We put operating workflows centre-stage


#4 HRO Principle

We fine-tune our awareness of events


#5 HRO Principle

We delegate to employees with the required expertise


Skyguide serves as role model 

We are proud that our company serves as a model. However, we must therefore not believe that we are doing everything right. Because when we stop questioning ourselves, we stop being an HRO. Continuous development is a characteristic feature of an HRO – and the HRO approach supports this change to happen in a sound way.


Next Practice of HRO

The HRO system of skyguide served as a case study to the best – or as they say: the next – practice of HRO. The publication of the magazine “Faszination Leadership” was published by Swiss Leadership Forum (http://www.swissleader.ch) and Zurich University of Applied Sciences (www.zhaw.ch), Professor Franz Röösli and Michael Stadler.


Efficiency through innovation

Many companies and organisations are inspired by the HRO concept as applied by skyguide. However, they often think they cannot afford such an “extravagance” as they evolve in a competitive environment and must continuously increase their efficiency and keep costs down.