Efficiency through innovation
Many companies and organisations are inspired by the HRO concept as applied by skyguide. However, they often think they cannot afford such an “extravagance” as they evolve in a competitive environment and must continuously increase their efficiency and keep costs down.
It is true, air traffic control is a natural monopoly. But our customers are under considerable competitive pressure, which the supplier (i.e. skyguide) must also support.
HRO supports change and innovation
Increasing efficiency is not a linear matter for an HRO. To put it a little figuratively, skyguide cannot simply let the assembly line run faster and then see whether the machines and the staff can keep up with the higher speed. Within its binding safety standards, skyguide always seeks to balance capacity, financial efficiency and sustainability. It is therefore not easy for air traffic control to improve its performance. One solution is innovation.
Skyguide is convinced that innovation must be in harmony with corporate culture. The Virtual Centre programme provides an example of this. Skyguide cannot develop something completely new and implement it overnight. Instead, it is gradually harmonising its two centres to make but one virtual centre. Common working methods form an initial basis. The second basis is a common technical platform. The third basis is a common operational concept that allows for flexible and joint management of the entire airspace.
Skyguide will use this (admittedly very demanding) innovation approach to further develop its services. A new business model is thus introduced in steps that can certainly be mastered by an HRO.