SKYGUIDE : What are skyguide’s major financial challenges and how are those addressed?
NICOLE LEYRE The financial gap between costs and revenues is growing at an alarming pace. At skyguide, we refer to this as the crocodile’s mouth. Our net result in 2018 was negative and we expect the same for 2019. Coming years do not look brighter as airlines are under financial pressure and challenge the fees they pay for air traffic management services. Consequently, through an arduous financial roadmap (Reference Plan), the European regulation requires a lowering of the unit price and sharing productivity with our users: starting next year, we will have to give back almost 2% of productivity per year to our customers. This will lead to a steep decrease in our revenues.
In parallel with investing in innovative technologies, we do our homework to ameliorate our cost efficiency. Our overarching guide is the Target Operating Model (TOM) programme. Its aim is to review and align processes, reallocate resources in a leaner way and reduce the complexity of the organisation.
What forces can skyguide leverage in its financial transformation? What weaknesses have to be overcome?
NL Today, we follow a very fragmented approach to supplier management: every project chooses its own providers without having a global picture. To address this, we are currently developing a strategy to find a global approach and identify strategic suppliers or partners. We also want to better leverage value adding suppliers and be able to reduce our costs by buying scalable solutions. In addition, discussions about capital and other operating expenses distract us from looking at the total cost of projects and managing them properly. Budgets are too fragmented which prevents us from setting the right priorities and standardizing. Globalizing costs and budgets will create more transparency, less work and a higher ownership. We also aim to improve the ability to identify and harvest benefits in order to set up the right priorities for the development backlog.
What is the outlook considering the current financial situation?
NL We invest in different initiatives, our main ones being the Virtual Centre programme and the Target Operating Model programme. Their aim is to drastically change our business model and the way we operate. We have to be more efficient and flexible in the way we manage airspace and install more standard and cost efficient technologies. We have to set and influence a Europe-wide framework, create the workforce of the future and develop new businesses. With the TOM and VC programme, we will certainly achieve all of that: one data centre and the same procedures in GVA and ZRH will mean less maintenance and more standardization and scalability. Of course VC represents a huge investment, but we can finance it, as well as other strategic initiatives, if we become leaner, collaborate in ways that are more efficient and prioritize our expenses.